Privacy

Your Privacy is Important to Us!

Privacy Policy

Biocare Products respects the privacy of all users of its website and ensures that the personal information provided to us is treated confidentially. We use your data to process orders as quickly and efficiently as possible. Additionally, we use this data exclusively with your consent.

Data Processing
Biocare Products uses the collected data to provide the following services to its customers:

Processing Orders: When you place an order, we need your name, email address, and delivery address to create an invoice, execute your order, and keep you informed about the process.
Payments: Payments are processed via Rabobank. For post-payment via Rabobank, a check is performed for which your name, address, date of birth, and payment details are required. For payments via iDEAL, PayPal, or MisterCash, your name and payment details are used within the secure environment of your bank.

Communication After Ordering
After receiving your order, you will receive a one-time email from Biocare Products as an order confirmation. After your order is shipped, you will receive another email containing the invoice. If necessary, a reminder for the invoice payment may follow.

Post-Order Communication for Reviews
After placing and receiving your order, you may receive an email invitation to leave a review. For this process, Webwinkelkeur receives only your name and email address to send these emails on behalf of Biocare Products.

Newsletter
You will only receive our newsletter if you have explicitly given consent. Upon registration, we ask for your first name and email address. The newsletter is sent a maximum of once a month and contains information about our webshop and potential discount promotions.

Feedback and Promotions
Your feedback and the use of our website help us improve our services. If you respond to a promotion or contest, we ask for your name and email address to execute the promotion, inform winners, and measure responses. Address details may be required for sending prizes.

Accounting
For processing our accounting, we use our software program Logic4. Only essential data such as your name, order date, order amount, and VAT rate are recorded here.

Advertisements
For advertisements on platforms like Facebook and Instagram, we use general data (such as country, gender, and age) provided by these platforms. This information is not traceable to you as an individual.

Collaboration with Third Parties
Biocare Products collaborates with the following parties:

PostNL: Receives your name, address, and email address for shipping your order and providing track & trace information. Refer to MyParcel’s privacy policy for more details.
PayPal and MultiSafePay: Process payments and receive your name and address details for this purpose. Refer to their privacy policies for more information.
Yourhosting: Our website host stores all data via secure servers and does not share this information with third parties unless legally required.
Additionally, we use cookies to improve the ease of use and performance of our website.

Cookies
This website places both permanent cookies (such as for shopping cart functionality) and session cookies (such as for measuring browsing behavior). You can manage cookies via your browser settings.

Your Rights
You have the right to access, correct, or delete your personal data. To do so, send an email to info@biocare.nl. If you have complaints about the use of your data, you can contact the Data Protection Authority.

Contact Information